Automotive
Increasing Customer Retention for a Multi-Brand Automotive Dealer in Romania
Design and deployment of a structured customer retention system for a multi-brand automotive dealer, increasing repeat purchases, after-sales activity, and the share of revenue from existing customers.
Banking
Improving Commercial Execution Across a National Retail Banking Network
Structuring commercial execution across a national retail banking network, delivering significant gains in productivity, revenue, and employee engagement while reducing performance gaps between branches.
Scaling Customer Support Excellence for a High-Growth European Neobank
Redesign of customer support operations for a fast-growing European neobank, significantly improving satisfaction, response times, and retention through a structured, resolution-driven support model.
Driving Remote Channel Adoption for a Retail Bank in Mauritius
Redesign of remote banking operations for a retail bank in Mauritius, increasing remote resolution, reducing branch dependency, and turning digital and contact center channels into…
FMCG
Structuring Warranty Operations for a Global Tobacco Company
Design and deployment of a scalable warranty services management framework for a global tobacco leader, improving customer experience, governance discipline, and cost control in a complex multi-channel environment.