Structuring commercial execution across a national retail banking network, delivering significant gains in productivity, revenue, and employee engagement while reducing performance gaps between branches.
Redesign of customer support operations for a fast-growing European neobank, significantly improving satisfaction, response times, and retention through a structured, resolution-driven support model.
Redesign of remote banking operations for a retail bank in Mauritius, increasing remote resolution, reducing branch dependency, and turning digital and contact center channels into credible service channels.
